FAQ

Robstep FAQ

HOW LONG DOES IT TAKE TO LEARN TO USE A ROBSTEP?

We find that most of our customers are able to use the Robstep in 5 to 10 minutes.
Usually after 30 to 40 minutes they are complete experts!

WHAT AGE GROUP CAN USE THE ROBSTEP?

We have children as young as 5 years old using them completely competently (Usually better than the parents!)
We always recommend that children should wear a protective helmet and elbow and knee pads (This also applies to adults).

HOW LONG DOES IT TAKE TO FULLY CHARGE?

Approximately 4 hours.

HOW FAR CAN I GO ON ONE FULL CHARGE?

Approximately 20 Kilometres.

WHAT GUARANTEE COMES WITH MY ROBSTEP?

A full 12 months manufacturers warranty.

WHO DOES THE SERVICING IF SOMETHING GOES WRONG?

We do. We are in daily contact with the factory and any issues are dealt with by us in London.

WHY SHOULD I BUY IT FROM YOU I’VE SEEN IT CHEAPER ONLINE?

Bear in mind that if you buy it online you will have to pay shipping charges together with Duty and VAT when it comes in to the UK.
It will be classified as a “Grey” import and it will not be covered by any manufacturers warranty so if it goes wrong we will not be able to repair it for you.

WHAT IS YOUR RELATIONSHIP WITH THE MANUFACTURERS?

We are the sole authorised UK distributors.

ARE THEY LEGAL TO USE?

They are legal to use in France, Spain, Portugal, Italy, Israel and most European countries. They are also legal to use in 44 States in the USA.
Unfortunately under the 1895 Highways Act they are not yet legal to use on public highways in the UK but any private property is fine.